COVID-19 Updates at Hilton Sandestin Beach Golf & Spa Resort
To Our Valued Guests Updated Policies and Procedures Personal Protective Equipment Housekeeping Services Guest Elevators Valet Parking Hilton Sandestin’s Beach Pool Decks & Chairs Onsite Dining Serenity by the sea Spa Meetings & Events Additional Updates Guests of Guests
To Our Valued Guests
Like so many of you, we have spent substantial time closely monitoring statements from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and Florida Department of Health (FDOH) regarding the novel coronavirus (COVID-19).
The safety and wellbeing of our guests and employees is of paramount importance to us and we are committed to doing everything we can to ensure your next visit with us at Hilton Sandestin Beach Golf Resort & Spa is most enjoyable.
Along with guidelines provided by the CDC and Hilton Hotels & Resorts we have made the following adjustments to our day-to-day procedures in an effort to keep our guests and team members safe.
Hilton Sandestin Beach Golf Resort & Spa is open and actively taking reservations. Any guest choosing to use digital check-in must stop by the front desk for access to hotel amenities.
Being in the business of hospitality our team members interact with guests on a face-to-face basis. We hope you are still able to feel the light and warmth of hospitality through our team member interactions though things may look a little different these days. Continue to monitor this COVID-19 page to ensure you’re receiving the most updated information.
Updated Policies and Procedures
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting Hilton Sandestin Beach Golf Resort & Spa and it’s affiliate outlets Serenity by the sea Spa and Seagar’s Prime Steaks & Seafood, you voluntarily assume all risks related to exposure to COVID-19.
Personal Protective Equipment
As of July 28, 2020, Hilton Hotels & Resorts has mandated that all guests visiting a Hilton Sandestin must wear a face covering while indoors. This includes but is not limited to: the main lobby area and hallways, elevator landings and cars, in restaurants prior to being seated, when going through a buffet line, in the spa prior to receiving a service, outside of all conference space and in any indoor public space that does not allow for social distancing.
To ensure the safety of our team members and our guests all indoor staff will be equipped with masks – our outdoor staff is not required to wear masks in F&B settings per the recommendations provided by the CDC.
*To reduce the spread of COVID-19, the Centers for Disease Control & Prevention recommends that people wear cloth face coverings in public settings when around people outside of their household, especially when other social distancing measures are difficult to maintain. Masks must cover the nose and mouth. Cloth face coverings should not be worn by: children younger than 2 years old, anyone who has trouble breathing, and anyone who is unconscious, incapacitated, or otherwise unable to remove the cloth face-covering without assistance.
As part of the Hilton Hotels & Resorts CleanStay program, our team will be sealing off rooms that are ready to welcome new guests in an effort to keep everything sanitized prior to arrival. All requests for amenities will be placed in sealed single-use bags placed outside the door of an individual’s guest room.
At this time, we are not providing daily housekeeping services. Limited maid service will be provided every fifth day to guests staying 5 nights or longer – please note, rooms with Do Not Disturb hung on the door will not receive service as scheduled.
Sanitizer stations are located in each individual elevator car. Elevator capacity has been reduced to ensure the number of guests using our facilities at one time does not put others at risk. Only two people OR one family are permitted in one elevator car at the same time.
Our guest services staff is providing valet parking services with specific cleaning protocols in place. High touchpoints in all guest vehicles will be sanitized to include outside and inside door handles, the steering wheel, gear shifter and start button or key starter.
Hilton Sandestin’s Private Beach
At this time our beach is open to guests of Hilton Sandestin and Serenity by the sea Spa members. We suggest making reservations for beach chairs in advance by dialing 850-267-9500 and asking for the "Beach Hut." We are no longer permitting tents of any kind on our beach in an effort to ensure enough space for all guests to enjoy themselves. While on the beach guests are asked to participate in social distancing – keeping 6 feet between them and other parties.
Spa members will be required to show their member ID and hotel guests will be required to show their Hilton Sandestin wristband provided upon check-in.
Pool Decks & Chairs
Our outdoor deck seating has been reduced in number and spaced out according to social distancing standards. Our onsite staff cleans our outdoor and indoor pools and hot tubs daily in addition to our whirlpools in the spa. Our facilities are monitored 24/7 by Ecolab to ensure around-the-clock cleanliness.
*The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. Our pool levels remain monitored 24/7 by EcoLab and our Hilton Sandestin Beach staff and are cleaned thoroughly multiple times a day.
All surfaces within the restaurants are cleaned and disinfected with commercial grade products in between each guest experience. Our menus and hours are subject to change during this time. Each menu is available online by visiting our dining page.
- Seagar’s Prime Steaks & Seafood is open Tuesday through Thursday from 5:30pm-9pm and Friday through Saturday from 5:30pm-10pm. Our dress code policy can be found by visiting www.seagars.com. Reservations are required: 850-622-1500.
- Sandcastles Restaurant - Breakfast is served in Sandcastles Restaurant daily from 7am-11am daily. Sandcastles will not be serving lunch or dinner in the restaurant until further notice. We apologize for the inconvenience.
- Hadashi Sushi Bar is open daily from 4pm-10pm.
- Sandcastles Lounge is open daily serving an "All Day" menu from 11am-11pm.
- Barefoot’s Beachside Bar & Grill is open daily from 11am-8pm.
- The Sand Bar is open daily. Hours may vary due to weather conditions.
- Picnix Poolside Market is open daily from 11am-5pm.
- The Coffee Shop is open daily beginning at 6:30am-12pm.
Guests of Guests
At this time, the hotel’s private beach, indoor and outdoor pools and beachfront pool deck are open to hotel guests and Serenity by the sea Spa members only. In an effort to ensure enough space for all guests and members to enjoy themselves and still allow for social distancing we’ve closed our outdoor amenities to the public as well as guests of guests. We apologize for the inconvenience and appreciate your understanding during this global health crisis.
Hilton Sandestin is not currently welcoming the public to dine in its onsite restaurants including Barefoot’s Beachside Bar & Grill, Sandcastles Lounge and Hadashi Sushi Bar. Seagar’s Prime Steaks & Seafood is currently open to the public, reservations are required and can be made by visiting seagars.com. Hours and menus for each dining outlet can be found by visiting hiltonsandestinbeach.com.
Serenity by the sea Spa
Serenity by the sea Spa is open daily with appointments available from 8am-7pm. The fitness center is accessible 24 hours a day located on the lower lobby level of the Spa Tower - guests must be 16 or older to use the fitness center.
Personal Protective Equipment Face coverings should be worn in the spa at all times with the exception of the fitness center, while using the showers, the sauna, the steam room, and whirlpools, during a facial, and when the client is face down in a massage.
*All service providers will be wearing masks and gloves for the safety of our staff and guests. If at anytime a service provider feels uncomfortable during a treatment they have the ability to end the service at their discretion.
Serenity by the sea Spa Members Spa members must show their Member ID and any guest passes when asked by hotel security. Spa members have daily access to our 24-hour fitness center; spa wet facilities; all onsite dining options; private beach; pools and pool deck.
*All guests visiting Serenity by the sea Spa must make an appointment in advance by calling the front desk at 850-622-9595.
Meetings & Events
Using the resources provided by Hilton Hotels & Resorts, our meeting and events team has created event experiences that are clean, flexible, safe and socially responsible. Catered events now feature server-attended buffets and action stations as well as individually packaged/portioned items. Meeting space layouts have been updated with social distancing guidelines in mind, providing more space between chairs, tables, and buffet lines. Additional meeting space, different event sets, or program modifications may be necessary to accommodate groups based on the number of guests and available event space.
Team building activities and beach bonfires are based on the number of group attendees and will be provided on a limited basis. Kids Krew is currently closed.
*Any questions regarding group efforts should be sent to the Director of Events and the group’s onsite event manager.
The Sandestin Resort Tram is currently running from 8:30 a.m. – 10 p.m. daily. The tram offers limited capacity levels and picks up by the entrance to the Spa Tower.
Travel Traders Gift Shop is open daily. Hours vary.
Kids Krew is closed until further notice.
For more detailed information, we recommend referring to the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and Florida Department of Health (FDOH) or your local health authority.