COVID-19 Updates at Hilton Sandestin Beach Golf & Spa Resort
To Our Valued Guests:
Like so many of you, we have spent substantial time closely monitoring statements from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and Florida Department of Health (FDOH) regarding the novel coronavirus (COVID-19).
The safety and wellbeing of our guests and employees is of paramount importance to us and we are committed to doing everything we can to ensure your next visit with us at Hilton Sandestin Beach Golf Resort & Spa is most enjoyable.
Along with guidelines provided by the CDC and Hilton Hotels & Resorts we have made the following adjustments to our day-to-day procedures in an effort to keep our guests and team members safe.
Governor’s Actions Regarding Travel
Hilton Sandestin Beach Golf Resort & Spa is not able to accommodate any guests needing to self-isolate or quarantine. We apologize for the inconvenience.
Executive Order Number 20-86:
- On March 27, 2020, Governor DeSantis directed all individuals entering the state of Florida from Louisiana to isolate or quarantine for a period of 14 days from the time of entry into Florida or the duration of the individual’s presence in Florida, whichever is shorter. This includes persons entering Florida by roadways. This order expires July 8th, 2020.
Executive Order Number 20-82:
- On March 24, 2020, Governor DeSantis directed all individuals entering the state of Florida from the New York Tri-State Area (Connecticut, New Jersey, and New York) to isolate or quarantine for a period of 14 days from the time of entry into Florida or the duration of the individual’s presence in Florida, whichever is shorter. This order will take effect immediately.
Update as of May 25th, 2020:
Hilton Sandestin Beach Golf Resort & Spa is open as of May 15, 2020. We are actively taking reservations for stays.
Please note the opening of our outlets and the ability to execute onsite-catered events depends solely on the current executive orders put in place by Governor DeSantis. Should anything change regarding Florida’s Recovery - Phase 1 ordinance we will alert our guests.
Being in the business of hospitality our team members interact with guests on a face-to-face basis. As we begin to find our new normal here at Hilton Sandestin our staff will be equipped with gloves and masks to ensure their safety and yours. Should you feel the need to use a mask and gloves during your stay, we are unable to provide those for our guests and ask that you bring them with you. We hope you all are still able to feel the light and warmth of hospitality through our team member interactions though things may look a little different these days.
Continue to monitor this COVID-19 page to ensure you’re receiving the most updated information.
Updated Policies and Procedures
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.
By visiting Hilton Sandestin Beach Golf Resort & Spa and it’s affiliate outlets Serenity by the sea Spa and Seagar’s Prime Steaks & Seafood, you voluntarily assume all risks related to exposure to COVID-19.
Walton County Beaches:
At this time the beaches in Walton County are open and our team is able to provide beach-vending services to include the rental of beach chairs, umbrellas, kayaks and paddleboards. Our team will be providing proper sanitization of equipment between each guest use to ensure everyone’s safety. While on the beach guests are asked to participate in social distancing – keeping 6 feet between them and other parties of 10 or less. Our security team along with the Walton County Code Enforcement will be monitoring the beach to ensure social distancing is followed.
As of 12:01am May 1, 2020, the beaches within Walton County, Florida are open with the following restriction:
- Groups of more than ten (10) people are prohibited, and a minimum of six (6) foot social distancing shall apply.
The only people permitted on Hilton Sandestin’s private beach and pool deck area are Hilton Sandestin guests and Serenity by the sea Spa Members. Spa members will be required to show their member ID and hotel guests will be required to show their Hilton Sandestin wristband provided upon check in.
Pools & Deck Chairs:
Our outdoor seating has been reduced in number and spaced out according to social distancing standards set in place by the CDC. All guests using our onsite pools, deck and beach space will be required to show their Hilton Sandestin wristband provided at check in. Our security team will be monitoring our outdoor areas in addition to the number of guests using our pools and whirlpools throughout the day.
The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19. Our pool levels remain monitored 24/7 by EcoLab and our Hilton Sandestin Beach staff and are cleaned thoroughly multiple times a day.
Our onsite staff cleans our outdoor and indoor pools and hot tubs daily in addition to our whirlpools in the spa. We use the highest-grade cleaners including chlorine, muriatic acid, cyanaric acid, alkalinity powder, bromine tabs and more. Our facilities are monitored 24/7 by Ecolab to ensure around the clock cleanliness.
Sanitizer stations will be located in the elevator banks as well as in each individual elevator car to give guests additional sanitizing options. Elevator capacity will be reduced and enforced to ensure the number of guests using our facilities at one time does not put any other guests at risk.
Sanitizing Guest Rooms & Housekeeping Services:
As part of the Hilton Clean Stay program our team will be sealing off rooms that are ready to welcome new guests in an effort to keep everything sanitized prior to arrival.
All requests for amenities will be placed in sealed single-use paper bags placed outside the door of an individual’s guest room. The delivery person will call the room and then wait six feet away to ensure the package is retrieved. At no time will a Hilton Sandestin employee cross the threshold of a guest room during a guest’s stay that is 5 days or less.
Sanitizing Guest Spaces:
All guest rooms will be cleaned and disinfected using commercial grade cleaning solutions and products between guest stays. This includes all frequently touched objects and surfaces such as door handles, remote controls, telephones and more.
At this time we are unable to provide valet services. We apologize for any inconvenience caused.
Our onsite restaurants with indoor seating will continue operating at 50% capacity to aid in social distancing and abide by the ordinance put in place by Governor DeSantis (Florida’s Recovery – Phase 1). Capacity levels are set by the Florida DBPR and will be strictly enforced by our food and beverage team. No parties larger than 10 will be accommodated and no guest will be seated at a bar top in any of our restaurants.
All surfaces within the restaurants will be cleaned and disinfected with commercial grade products in between each guest experience. Please note our menus and hours may be limited as we begin to resume our day-to-day business and are subject to change.
All onsite dining facilities (with the exception of Seagar's Prime Steaks & Seafood) will be closed to the public until further notice.
- Seagar’s Prime Steaks & Seafood is open Tuesday through Sunday from 5:30pm-‐ 10pm. Reservations are required.
- Barefoot’s Beachside Bar & Grill is open and operating at normal capacity per the Gov’s guidelines for outdoor seating. Seats have been spread throughout the deck space to ensure ample space is available between all seated parties. Barefoot’s will NOT be open to the public until further notice.
- Sandcastles Restaurant & Lounge; Hadashi Sushi Bar; Picnix Poolside Market; The Sand Bar and The Coffee Shop are all open as of May 15th. Sandcastles Restaurant will now be offering a server assisted breakfast buffet.
Serenity by the sea Spa:
Serenity is open to Hilton Sandestin guests, Serenity spa members and the public. At this time our nail salon, hair salon, fitness center, spa shoppe, private Serenity lounge and both men’s and women’s lounges are available for use. We are also offering facial services and massages.
Capacity levels for each space within the spa have been reduced to ensure social distancing is followed. All service providers will be wearing masks and gloves for the safety of our staff and guests. If at anytime a service provider feels uncomfortable during a treatment they have the ability to end the service at their discretion.
Bottled water and refreshments will be available upon request. Please speak with our lounge attendants for any requests regarding towels, shower kits and other toiletries.
All guests visiting Serenity by the sea Spa must make an appointment in advance by calling the front desk at 850-622-9595.
Catered Food and Beverage Events:
For our catered events we will be offering more plated/individually served options to meeting planners in addition to providing buffets that are served by Hilton Sandestin employees to minimize the number of people coming in contact with serving utensils.
Our team has already begun working to incorporate social distancing guidelines into our meeting space layouts providing more space between chairs and tables. These efforts may require additional meeting space, different event space sets, or program modifications to accommodate groups as needed based on number of guests.
Team building activities will be limited and based on the number of group attendees. Kids Krew is currently closed and will reopen at a reduced capacity. Any child or group attendee that feels unwell will not be able to participate in any team building or Kids Krew programs during their stay. At this time beach bonfires are not permitted due to county ordinances. As these ordinances change we will update our group guests to ensure they have the best experience possible.
Any questions regarding group efforts should be sent to the sales manager or event manager for the group in question.
The Sandestin Resort Tram is currently running from 8:30am-‐11pm daily. The tram is limited to 9 people and picks up by the entrance to the Spa Tower. Travel Traders Gift Shop is open with the following hours: Monday – Thursday, 10 am to 5 pm; Friday – Sunday, 8 am to 10 pm. Kids Krew is closed until further notice. We apologize for the inconvenience.
Digital Check In
Guests choosing to use digital check in must stop by the front desk for access to hotel amenities.Reservations & Cancellation Policy
Existing Reservations. All reservations — even those described as “non-cancellable” (“Advanced Purchase”) — that are scheduled for arrival on or before June 30, 2020, can be changed or canceled at no charge, up to 24 hours before your scheduled arrival day.
New Reservations. Any reservations you make — even those described as “non-cancellable” (“Advanced Purchase”) — that are booked between today and June 30, 2020, for any future arrival date can be changed or canceled at no charge, up to 24 hours before your scheduled arrival day.
If you need to adjust reservations made via the Hilton website, app or call center, you can change your reservation via our onsite reservations team 850-267-9500 or the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them for assistance.
We encourage you to take the following precautions to protect yourself and others:
- Wash your hands often with soap and water for at least 20 seconds.
- Avoid touching your face with unwashed hands.
- Cover your nose and mouth when coughing or sneezing.
- Avoid close contact with people who are sick.
- If you are in need of immediate medical attention please return to your guest room and reach out to our security team by dialing 0.
For more detailed information, we recommend referring to the Centers for Disease Control and Prevention (CDC), the Florida Department of Health, the World Health Organization (WHO) or your local health authority.
We remain vigilant in our efforts and will continue to do everything we can to ensure our guests have a safe and pleasant experience. Please continue to check back for updates at Hilton Sandestin Beach Golf & Spa Resort. We value your business and hope to welcome you to beautiful South Walton.